Soporte Técnico
01
Tool Ø
Every MEM profile wheels comes with a sticker which indicates the minimum diameter of the diamonded part of the tool. Please note that the diameter is in mm. You must enter exactly the same value to the parameter calculator.
02
Scan QR Code
Starting from July 2020 all MEM boxes will have a QR code on them which by scaning it you will be directed to the parameter calculator page of our website. In any other case you can go to the parameter calculator section on our website.
03
Plug-in Measurement
After choosing your tool type, you can insert the diameter which is written on the tool in order to get all of the necessary working parameter. Please pay attention that you can also insert your initial CNC coordination in order to get the working coordinations of your CNC.
04
Done!
You are done with your parameters. You can also insert your CNC coordinations to get the working coordinations and work on your workpiece. There is a long list of questions you might have in our FAQ section please take a look. In any other case please contact us for further information.
Online Chat
Use the chat button below on the right hand side to quickly contact one of our technicians online.
Call
Contact your local Marmoelettromeccanica partner to get all the information about our tools.
You can simply send us an email for any inquiry.
Technical Visit
Our technicians worldwide are always available to visit your company free of any cost. Please book the day you would like to have a visit by our technician in advance.
Video Call Support
If your technical issue is urgent you also make a video call with one of our technicians.
Remote Access
Our technicians are capable of solving your CNC issues remotely. You just need have access to the internet in your workshop.
What are the working parameters?
Evey MEM tool sold comes with a manual and working parameter data sheet. Nevertheless you can always use our parameter calculator online to get more accurate parameters. You can always contact us if you are having any kind of problem with the tools, our technicians will respond to you as soon as possible. You also have the option to book any of our technicians so they can visit you and help you with your work.
Product warranties?
Marmoelettromeccanica has a multistage quality control system and every single tool is checked individually. If you are not satisfied with our product, please contact us as soon as possible so we can check the tool problem for you or to replace it with a new product.
Product warranties?
Marmoelettromeccanica has a multistage quality control system and every single tool is checked individually. If you are not satisfied with our product, please contact us as soon as possible so we can check the tool problem for you or to replace it with a new product.
Polishing tools getting used too soon?
Marmoelettromeccanica’s LongLife polishing tools were the first rubber polishing tools in the world. The tools have a high life span and in the same time the highest gloss achieved by polishing profile wheels. One of the most common mostakes is not paying attention to the 3rd grinding position, since if the tool does not work properly it would leave a stock removal process for the rubber tools which might cause early failure of the polishing tools, since they are desined to increase the gloss.